
I have had busy days with having a birthday (yay, I am now even OLDER than before…), taking my son for a swim and generally enjoy the good weather and of course creating the new design, so I completely forgot about my IP ban and the result my contact with Blizzard had.
On Friday the 25th I got a letter from a Blizzard employee and then a letter from WoW account management regarding my letter that I sent to both and I got the usual stockreplies about how you can get banned from rapidly logging in and out of battle.net and joining and leaving games very often and so on.
Normally I get pissed when people send me stock replies that have no relation to my letter and as this kind of information really have no point since I wrote that I had just installed the game and was blocked before I could even create an account and in the case of my letter from WoW account manager where they told me they could not help me because there was no account with the email used to send in the letter (how could there be when I could not get online to register an account?) I just shook my head at the stupidity of the people sending out these useless letters, presumably without even reading the actual letter.
The letter from David at Blizzard was also a stockreply, but there was something about it…maybe how the reply was written or if I was just in a good mood, but I did not get angry or resignated, but sent a reply about my situation again. David was kind enough to look into the matter and while he could not say why I had been banned he could tell me that my ban would last for another 5 days, which means that I’ll be cleared to go online again on thursday. This may seem like a small thing, but for me it means that I now know when the accursed ban will end and have something to look forward to, so thank you for that David.
I fully understand that people at support drown in questions and requests as I am myself spending much time in support for my business as webhost and webdesigner, but to send out a stockreply without reading a letter or at least modify it so it fit the question or worse yet questions so that all questions get answered! Failing that you should get yourself a new job as you will only make people angy as they think you ignore or disregard them.